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Inbound Customer Services
The inbound customer services help in streamlining business processes. The quality
services and timely response to customer queries, order processing, appointment
scheduling, and technical support services are our strengths that makes Apcons infotech
a complete package solution of outsourcing business processes.
To provide customers support in the most professional and polite manner makes the
whole difference in initiating and extending relationship with them. Our experienced
and courteous inbound customer services help companies in building long–term relationship
with their clients and in the most cost-effective manner.
The catalogue of inbound customer services includes:
• Appointment Setting
• Order Taking
• Cataloga Sales
• Customer Service
• Answering Service
• Database Management
• Dealer Locator Service
• General Information
• Literature Fulfilment
• MarketResearch Surveys
• Membership Applications
Order Processing Services
To satisfy the customer is the key to any business. Apcons infotech very well understand
this fact and thus designed a separate team to efficiently process the orders and
manage the data for the customers. Our order processing services initiates as soon
as the customer requests for information, or order for a product or service.
Our
process involves:
1. Receive request for the order.
2. Collection and management of the request/ order.
3. Analyse orders according to defined categories.
4. Prepare documents and mange online back-up.
5. Order processing.
6. Order realization.
Answering Services
Answering services are a kind of services where the professional provides all the
information related to your company. The professional who is handling such services
should have complete and extensive knowledge of the product/service and also about
the company. Apcons infotech is known for its quality and timely services. Our 24*7
answering services helps the client in managing and processing the messages of the
customers and respond accordingly.
We provide answering services in various segments:
• Searched pricing
• Attorney
• Cable
• Cell phone
• Contractors
• Industry Information
• Mail receiving
• Virtual office
Technical Support Services
Technical assistance now has become the major outsourcing services from just making
calls in BPO industry. The value-added services at Apcons infotech includes:
1. Technical support with respect to product/service knowledge or information.
2. Real time reporting with the help of our experts
3. Strategizing business processes and assists in pre & post-sales for technical
support products.
4. The other services includes: web site support, application support, product support,
high end technical support, customer support.
Inbound Teleservices
Inbound Telemarketing services facilitate the customer in receiving prompt and supportive
response on company’s behalf. The customer can ask their queries, process their
orders, and get information about the product and any other product related services
round the clock.
Apcons infotech with its unique telecom systems and skilled professionals
provide consultation and information in relation to company’s products, orders or
services.
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Mortgage Lead Generation:
Mortgage lead generation system through internet is the best way both for the customers
as well as the lenders. In online lead generation you can get the whole data of
potential customers. Apcons infotech help you compare, evaluate, and finalize the
mortgage product. Our online mortgage lead generation system is the most convenient,
and easy-to use method to reach the target group.
Life insurance lead:
Mortgage life insurance services are very critical for the people who know the value
of hard earned money. They can compare various insurance policies with respect to
different insurance companies with the help of our expertas and thus Apcons infotech
can assist them in making the most appropriate decision of choosing insurance policies
that quote minimum premium.
Debt Collection Service:
To recover debt from the customers is the most troublesome work as they will never
attend your calls and you are left with no other option to get your dues back. Apcons
infotech provide its clients with the most effective and hassle free solutions to
recover your debts. Our experts provide you with the complete debt recovery solution.
Our collection management system and other resources will offer quick and responsive
services as per the client’s requests. Our debt recovery program assures you
cost-effective, risk-free and time-saving debt collection services.
Market Research:
Business depends critically on marketing. With the specialized knowledge and expertise,
Apcons infotech provides a much focused market research plan for your business to
realize desired goals in this cut throat competition.
We provide intensive time-bound programmes based on your needs and budget. We monitor
the research and developments till your business reach heights. We help you explore
new channels, provide design and database support, select competent staff all through
systematic plan.
Our market Research Plan includes:
- Research Design
- Survey Management
- Data Collection
- Analysis
- Final Output
- Feedback
Appointment scheduling:
Appointment setting is not at all an easy task. As any business deal requires flawless
communication as it can either make or break the deal. Appointment setting thus
needs a good and precise communication tactics with thorough understanding of the
clients business.
Apcons infotech’s outbound service includes appointment settings through call
centre. We provide a proper guidance to our executives in making business communications
so that your business reflects a professional and quality work to your customers.
Through appointment setting, we generate business leads for:
- Mortgage
- Computer hardware
- Finance & insurance
- Telecom
- Health care
- Travel
- Advertising and media services
- Research & analytics
- E-Marketing
Voice Broadcast Services:
The most convenient medium to communicate and exchange information through pre-recorded
voice messages or live conversation with the customers.
Apcons infotech acts as the medium between the organization and the customer. Our
voice broadcasting service has multi-tasking functionalities. There are various
ways where our professionals can help both the parties i.e. viz.
- If the customer has problems with the products/services or want to know further
information related to it, then he/she will be assisted by our professional to provide
all the information.
- It is the most cost-effective source for the organizations to contact their customers.
They can give information through pre-recorded messages or with the help of our
professionals to deliver a message to their customers.
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